More coming soon! (Journey maps, 2×2’s, Sketch class)
Journey Maps
Here are a few examples of journey maps I’ve created based on user research.
Social Security Customers’ Journey
Click to view full size journey map
Disaster Survivors’ Journey
Comic Book Lovers’ Journey
Comic book lovers are everywhere, and thousands of them converge on any number of comic conventions held each year around the world. My colleague, Par Kaur and I decided to learn more about what makes comic book lovers tick, and our first stop was Chicago Comicon 2013.
[images]
We met downtown an rode a chartered bus to the convention to see what drew together comic fans and superfans.
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After the convention, we interviewed several comic book lovers ranging from kids just starting out, to couples who were drawn together by their love for comic, to a comic book shop keeper who had developed an rapping comic alter-ego!
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We held a workshop among our design peers to…
[images from workshop at ID]
[lead in to the journey map]
Russell Flench 